General Terms and Conditions

The company Malotize respects and protects your privacy. Below we provide important information about how we process the General Terms and Conditions.

These General Terms and Conditions apply to all activities permitted in the online store available at www.Malotize.pt (hereinafter referred to as “the Website”).

These General Terms and Conditions are binding on all users. We ask that you read them carefully. If you do not agree with any part of these General Terms and Conditions or if you completely disagree with them, you should not use our Website or our services. The General Terms and Conditions represent a valid contract between you and the Company.

The Website owner will exercise due diligence to ensure that the data presented on the Website is detailed and up to date. At the same time, the owner of the Website also reserves the right to change the content of the Website or stop supplementing it at any time, without any prior notice. Additionally, the Website owner may also change the services, products, prices or programs described on this Website at any time and without any notice.

  • USE OF THE ONLINE STORE

The Company operates the online store in accordance with the General Terms and Conditions. The online store is available to buyers at any time, and the Company reserves the right to temporarily disable or suspend the online store without prior notice.

It is possible that the online store is temporarily unavailable or that payments cannot be made temporarily due to maintenance or updating of the online store. The Company will not be held responsible for any damages that may occur during maintenance and/or updating of the online store.

  • PLACE ORDERS IN THE ONLINE STORE

The sales contract concluded between the Supplier and the Buyer is considered concluded when the Buyer confirms the order (the Buyer receives an “Order confirmed” status confirmation email). From that moment on, prices and all other purchase conditions are fixed and applicable to both the Supplier and the Buyer. The sales contract is uploaded to the Company's server in electronic format.

Purchase procedure:

  1. Step: in the offer available in the online store, the Buyer selects the desired item and quantity and confirms his choice by clicking on “Add to cart”. If the buyer intends to purchase several different items, the process must be repeated for each individual item. When the Buyer completes the item selection process, he or she can continue with the purchase process by clicking the “Checkout” button.

  1. Step: In this step, the Buyer fills in the form with the personal data necessary to deliver the order placed. After completing the form, the Buyer can, in certain cases, choose between several possible delivery options and add other products or services to their order. In this step, the Buyer is also informed of the estimated delivery date. Before finalizing the order, the Buyer has the option to choose between several different payment methods. Considering the selected choice, the final amount to pay is calculated again before completing the purchase. The Buyer confirms the purchase process by clicking the «Complete purchase» button.

  1. After completing the purchase, the Website displays a confirmation message to the Buyer indicating that the order was successfully submitted and which presents the details of the submitted order. Additionally, the Buyer also receives a confirmation e-mail to the e-mail address indicated in Point 2, which contains a general description of the order, instructions for using the ordered products and instructions for collecting the order. or filing complaints if the Buyer is not satisfied with the product or no longer wants it.

All information you provide to us when submitting your request will be processed in accordance with the Privacy Policy published here.

Please be advised that the total purchase price, including delivery or other costs applicable to the purchase, will be charged after confirmation of your order. We will inform you of any additional costs before submitting your order. Any additional costs may be related to the payment method selected.

  • PRICES, PAYMENT METHODS AND PROMOTIONS

Pricing

All prices indicated on the Website are in EUR and include VAT. Prices apply from the moment the order is placed. Offer is applicable until canceled.

WARNING: this is an online retail store whose target audience is exclusively end customers (B2C). For this reason, we do not enable B2B sales on this Website and we also do not offer the option of issuing invoices to legal entities. This also means that subsequent corrections to invoices (from natural persons to legal entities) are not permitted, as the sales transaction is concluded exclusively with a natural person.

If you want to establish a B2B relationship with our company and purchase large quantities of our products (complete packaging/full box with a minimum purchase value of 5000 EUR + VAT), you can contact our wholesale store via email

Payment methods

You can use the following payment methods in our online store:

  • Payment upon delivery — With cash or credit card; the Buyer may pay the invoice to the carrier who delivers the goods to the Buyer's address;
  • Payment by credit card;
  • Payment with PayPal.

The Company reserves the right to verify the selected payment method through authentication means. Additionally, we also reserve the right to examine the selected payment method in more detail and ask you to send us proof of payment.

You have been informed of the fact that you must pay the entire order value (including any transaction and delivery costs) in accordance with the payment method selected. You guarantee that you have the ability and right to transact with a credit card or any other payment method selected.

Promotions

The Website also offers discounts and other promotions that reduce product prices (hereinafter referred to as “promotions”). In each promotion, a reduced price is offered for a certain (limited) period, defined for each promotion individually. The reduced price applies to all purchases made during the promotion.

Please be aware that some promotions are only aimed at new users who have not yet made purchases in our online store. In this case, such promotion does not apply to existing Users. Any attempt to use this type of promotions will be immediately blocked and the email addresses used for such misuse will be deleted without prior notice. Generally, discounts and other promotions are not cumulative unless each individual promotion explicitly states otherwise.

  • COSTS AND DELIVERY OF GOODS

Prices do not include any delivery costs. Delivery costs can be found in the online store, where you will have the option to select your delivery method. Our company offers two delivery methods: standard and express. The main difference between these two methods is that express delivery orders are handled and packed with higher priority. Before selecting your desired delivery method, check the price set next to each individual choice. When submitting your order, you will see a summary that will show you the purchase cost, delivery cost and total cost.

If you select the payment method at the time of delivery, the carrier will charge the order delivery fee calculated at the time of submitting the order. If you choose to pay by credit card or PayPal, you will not be charged this cost.

The products you ordered will be delivered to the address you entered on our Website as the delivery address.

Early delivery time is available to the Buyer at the time of order submission. The Company reserves the right to extend the delivery time in the event of increased demand or delays in the delivery service. Deliveries are usually made before noon. If the order cannot be received at that time, the carrier will attempt to arrange a new delivery method and location with the Buyer.

If the carrier does not contact the Buyer, it will make another attempt to deliver the order on the next business day. If the second attempt also fails, the order and its contents will be returned to the sender.

The amount paid for unsuccessful delivery and pre-paid orders is automatically returned within 8 (eight) working days from the order being registered by the warehouse or from the moment the Company establishes that the order was not received. delivered successfully.

Safety warnings about the use of all products

The use of products from our online store may present a certain risk to life and physical integrity. You must explicitly confirm that you understand that the use of such products poses these risks and fully accept them. By ordering and/or using such products, you confirm that you are aware of such risks, which may include the risk of illness, injury, disability or death. You must assume full responsibility for any consequences that may arise from the ordering and/or use of the products.

Before using any of the products, you must read the respective instructions for use.

Before use, each product must be safely tested. If you are not sure how to test the product, we ask that you do not use the product, inform us of this or return the product.

The company does not assume any responsibility for direct or indirect damages incurred through the use of products ordered on the Website, regardless of whether the products are used correctly or incorrectly by the Buyer or a third party. This exclusion applies to the extent permitted by law.

If a claim is made against the Company, the Company limits its liability for damages to up to three times the market price of the product.

We strive to provide product descriptions and photographs that are as detailed and accurate as possible. However, we cannot guarantee that all product information and photographs are completely accurate. As some products can be purchased from several different suppliers, there may be some differences in the appearance of the packaging or product. These differences do not in any way influence the quality or functionality of the product.

  • RIGHT TO TERMINATE THE CONTRACT

A Buyer who makes a purchase in our online store has the right to terminate the Contract. This termination of the Contract can be communicated within 14 days of the date of delivery of the order and must be communicated to the Company by the delivery service. The buyer does not need to communicate the reason for their decision. This right to terminate the contract only applies to buyers who are natural persons and who acquire the goods and services for purposes other than their professional or profitable activity.

If you have any questions or difficulties, do not hesitate to contact us, contact us via email:

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